Shipping (Door to Door Deliveries and Lost Parcels)

 

Katy Valentine Collections uses Fastway Couriers as their courier service. Delivery is within South Africa, either door to door or door to counter depending on the delivery address.

Door to Door Deliveries:

 

Door to door deliveries are sent to a street address. We will make every reasonable effort to affect delivery in accordance with the estimated delivery dates. If we are unable to deliver any part of the products on time or we are unable to deliver the products for any reason which is not within our control, then the time for delivery shall be extended for a reasonable time after the cause of the delay has ceased. Should we be unable to perform in accordance with an order because the products ordered are unavailable, we will notify you as soon as reasonably possible of this fact and refund any payments within 30 days after date of such notification.
 
 A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.
It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.
Such complaints and claims must be brought to the attention of Katy Valentine Collections by emailing us at hello@katyvalentinecollections.co.za

Currently we only offer shipping to South Africa, if you would like to organise an international delivery please contact hello@katyvalentinecollections.co.za and we will organise a separate shipping quote for you if possible.

Lost Parcels:

Should such a situation arise, Katy Valentine Collections is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, you are also bound to the same time-frames: In order for Katy Valentine Collections to officially declare a parcel lost, you have ten (10) business days to declare the loss of a parcel starting from the date you have received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.

RETURNS (Refunds, Exchanges and Damaged items)

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Our refund and exchange policy lasts 14 days (including weekends). If more than 14 days have passed since the date of receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact hello@katyvalentinecollections.co.za to organize an exchange or return.

Refunds:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

If you still have not received your refund yet, please contact us at hello@katyvalentinecollections.co.za.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:

You may exchange your item within 14 days (including weekends) of delivery.

Please contact hello@katyvalentinecollections.co.za to organize an exchange.

Damaged items:

We unfortunately cannot take responsibility for chains breaking, chains are very delicate and need to be treated with care.

However, if your item happens to break in some other way and it less than three months old we will be happy to exchange it for you.

Please contact hello@katyvalentinecollections.co.za to organize an exchange.

Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.